[Company / Industry] Nano Technology / Industrial Equipment Manufacturer
[Position] Territory Sales Engineer
[Function] Sales
[Reporting Line] Korea Country Director
[Employment Type] Permanent
[Compensation] TBD
[Location] Seoul, Korea
[Consultant in charge] Simon S. Kim
COMPANY DESCRIPTION:
Global leading provider of high technology tools and systems for research and industry.
PRIMARY PURPOSE:
To achieving budgeted sales (value and volume), both for sales, product mix; and to develop relationships by supporting customers in order to facilitate increased sales
JOB DESCRIPTION:
[KEY RESPONSIBILITIES]
Establish and maintain comprehensive coverage of the agreed territory and products by supporting customers, distributors and agents
Develops and manages the annual process of: creating sales strategies and plans, sales assumptions, projections and goals. Evaluates market conditions and the timely adjustment of sales strategy to successfully adapt to those changes
Monitors and reports monthly the status of: sales vs. target, competitor activity, distributor / agent news, market opportunities and promotion programs
Initiates, plans and executes workshops, seminars and customer trainings
Establishes and maintains a distributor / agent training and development program. Adjusts program to meet the needs of distributors, agents and market conditions consistent with the long-term goals of the company
“Reach through” distributors and agents, where necessary, to ensure end-user satisfaction, taking corrective action (development actions) where necessary
Support and run joint marketing initiatives through direct mailings, trade shows, workshops, seminars, conferences and advertising
Support distributors and agents on major bids, ensuring they are won at best price and terms. Intervene personally with end-users as appropriate. Personally lead major bids and win at best price and terms
To maintain and grow relationships with key customers, distributors and agents
Propose, agree and deliver strategic account development objectives
To make sure that the CRM is maintained and kept current
Uphold the Company Brand integrity and operate in a manner consistent with the Company brand values
Ensures that all orders and other customer communications are promptly and accurately handled. Takes appropriate action to communicate customer service problems to customer support team
To manage overall customer satisfaction
Build and maintain effective working relationships with staff in all functions of the business, (particularly marketing, operations and customer service) and with colleagues in group market development world-wide
The management of the post-sales support operations as appropriate including the provision of training to customers
The measurement and control of revenue, costs and operational performance so as to achieve agreed financial results. Ensuring maximisation of returns on billable services and pricing adjustments where necessary
The monitoring of non fiscal performance parameters such as response times, installation time and quality to ensure continual improvement to efficiency and customer service
To manage the provision of effective training courses to customers and those interested in gaining basic knowledge of techniques and applications or our products
Willing and able to travel extensively within Korea as well as other countries as required.
[KEY PERFORMANCE MEASURES]
Sales volume and value for systems
Future order book value/ volume; bid/ win ratio
Sales/ cost of sales ratios
Lead generation
JOB REQUIREMENTS:
[EDUCATION / QUALIFICATIONS]
Relevant material science degree essential, additional business qualification or PhD desirable
[PROFESSIONAL SKILLS / ABILITIES]
Experience of working with at least one of the following techniques: NMR, AFM, EDS, EBSD, WDS, Nanomanipulators and Raman
Experience of dealing with customers and distributors in the field working with analytical instruments in a NanoTech environment
Experience of successfully managing and motivating distributors in an international, high technology environment, or experience from within a distributor to the industry sector
Excellent language skills - English spoken and written
Progressive business management experience within sales and/or marketing, experience of managing business development activities useful
Process and procedural oriented. Understands how business processes can be used to reduce cost and improve performance to ensure customer satisfaction and enhance/develop the the Company brand in the market
Commercial understanding - able to assess the financial impact of proposed plans and evaluate activities to ensure maximum value for the Company whilst balancing the needs of distributors
Understands interfaces to related functions – Marketing, Operations etc. and works effectively across them
Experienced in the use of advanced channel management techniques, e.g. incentivisation would be welcomed
Proficient PC skills including MS Office Desirable ▪ Commercially astute
Strategically experienced – able to create and implement strategy for area of responsibility.
[PERSONAL QUALITIES]
Adaptable, able to flex to needs of customers, team and the business
Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement
Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing the Company and distributor demands in meeting the ultimate customers needs effectively
"Can do" attitude – Decisive, able to work around issues to deliver performance
Superior communication and interpersonal skills to engage with and manage through people
Strong analytical & negotiation skills, with track record of effective, difficult negotiations
Organised, with solid administrative/reporting skills
Full driving licence preferable
Rounded in approach – sees bigger picture as well as own priorities and needs
Must be prepared to travel extensively (like to be up to 60% of time)
If you are interested, please contact simon.kim@rp4rp.com +82-2-6123-0100